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  • After I place my order, how long until I receive my order?
    Orders typically take 5-7 business days to process. Once processed, your order will ship using your preferred shipping method and you will receive a shipping confirmation email with your tracking number.
  • How do I check the status of my order?
    Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link.
  • Can I cancel or update my order after checkout?
    Due to our fulfillment and ordering process, we can’t promise that updates or cancellations can be made to your order, but we will do everything we can to accommodate your needs! If you need to update any information or wish to cancel your order, email us at as soon as possible.
  • Where do you currently ship?
    We currently ship to the United States, Canada, United Kingdom, Jamaica and Bermuda. Don't see your spot listed? Shoot us an email at and we will do our best to expand ESI to a place near you!
  • What is your return policy?
    For all paper goods (workbooks, journals etc.) we accept returns on items that are blank and in their original condition. For our candle products, we accept returns on all full-size candles that are in their original condition, have their lid, and have not been burnt. For self-care boxes and bundles, all products must be unused and in their original condition for a full refund. We ask that all returns are submitted within 7 days after delivery and receipt. We do not accept exchanges at this time and digital products are final sale.
  • What is your refund policy?
    We will process all refunds within 7 days of the return being delivered and received. We reserve the right to reject any product that is returned to us and that we find in an unacceptable condition.
  • How do I place a return?
    Send an email to . Be sure to include your order number to help us find your order. Once your return is processed, you'll receive step-by-step instructions via email.
  • Can't find your answer below or just want to chat?
    Head over to our contact page or shoot us an email at !

Frequently Asked Questions

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